Question 1

How will I receive my tokens?

Accepted Answer

Tokens are sent to your business's primary email address, along with a summary of every token issued in that order. You can also set a secondary email to receive the tokens directly, so the right person gets them without delay.

Question 2

Why is a fee applied to my purchases?

Accepted Answer

Prepaid24 Enterprise applies a standard service fee of 7.5% on all orders. For consistently high purchase volumes, lower fee arrangements can be discussed with your account consultant.Manual, one-by-one prepaid purchases are hard to report on and rarely come with proper invoicing, since they're usually made through consumer platforms never built for business use. The fee reflects a solution built specifically to solve that: accurate reporting, proper invoicing, and hours of admin returned to your team.

Question 3

How is the fee applied?

Accepted Answer

The fee is calculated as a percentage of your total transaction value and shown upfront before you confirm your order, so there are no surprises on your invoice.

Question 4

Does a business have to register for Prepaid24 Enterprise just because it is a business?

Accepted Answer

No. Prepaid24 Enterprise is built for businesses managing prepaid electricity, airtime, or data at volume — multiple meters, numbers, or recipients, invoicing requirements, and reporting needs. If your business only makes the occasional prepaid purchase, our standard consumer platform may suit you just as well - visit www.prepaid24.co.za to set up your profile. Our team can help you work out which option fits your business.

Question 5

What invoicing will I receive for my purchases?

Accepted Answer

Every order comes with a proforma invoice before payment and a VAT invoice once it's processed, so your finance team has everything it needs without having to chase it down.Should a credit note be required, we will supply you one.

Question 6

How long does it take for my order to be processed?

Accepted Answer

Bulk orders are typically processed within an hour of submission, even for batches of up to 10,000 numbers. You'll be able to track the status of each order — processed, pending, or spent — directly from your dashboard.

Question 7

What if I need help with my order?

Accepted Answer

Our business consultants are available from 8am to 5pm on workdays, and our client consultants from 6am to 10pm on weekends and public holidays for urgent issues. They can assist with bulk uploads, resolve issues with meters or numbers, and answer any questions about your account.

Frequently Asked Questions